Manager – Quality, Testing & Compliance (QT-4)

Role Purpose

To ensure product quality, regulatory compliance, testing discipline, and plant reliability are consistently met without disrupting production flow.

This role exists to prevent defects, failures, and compliance risks at the source, not to inspect problems at the end.

Key Responsibilities (JD)

1. Quality Assurance & Control

• Own end-to-end quality processes:

○    Incoming Quality (IQC)

○    In-Process Quality (IPQC)

○    Final Quality (FQC)

• Ensure quality checks are process-driven, not person-dependent.

• Reduce defects, rework, and customer complaints.

2. Testing & Validation

Oversee product testing and validation:

• functional tests

• load tests

• durability checks

Ensure testing is:

• planned

• documented

• repeatable

• Prevent untested or partially tested products from dispatch.

3. Compliance & Certifications

• Ensure compliance with:

○    Factory Act

○    ISO / CE / USFDA and other applicable certifications

○    Statutory and regulatory requirements

• Coordinate audits, documentation, and corrective actions.

• Ensure no certification or compliance risk reaches management late.

4. Maintenance Oversight

• Ensure preventive maintenance plans are followed.

• Reduce breakdown-related quality issues.

• Coordinate with production to ensure machine reliability supports quality.

5. Team Leadership & Discipline

• Manage QA, testing, compliance, and maintenance teams.

• Enforce discipline in:

○    inspection

○    documentation

○    reporting

• Train teams to identify root causes, not just symptoms.

6. Cross-Functional Coordination

• Work closely with:

○    Production → defect prevention

○    Engineering → design-related quality issues

○    Supply Chain → vendor quality

• Escalate systemic issues early with data.

7. Data, Reporting & Continuous Improvement

• Track and report:

○    rejection rates

○    rework

○    customer complaints

○    audit observations

• Drive corrective and preventive actions (CAPA).